How Last Mile Delivery Tracking Can Benefit Your Business
Last mile delivery tracking helps improve efficiency and performance during the last mile. Moreover, it increases brand loyalty by giving a real-time visualization of the progress of a package. So, how can this technology help your business? Here are some reasons why. Read on to find out how final mile delivery tracking can benefit your company. Listed below are some examples:
Transparency
The concept of end-to-end transparency is gaining traction in the industry due to the many benefits it offers. End-to-end tracking gives stakeholders a single version of truth, enabling them to monitor package locations, order status, and customer service. End-to-end tracking allows for real-time visibility of package locations, which in turn improves efficiency and customer satisfaction. Here are some benefits of end-to-end tracking:
Better transparency is crucial to shippers in the Post COVID-19 world, as more information about the supply chain helps reduce waste and boosts customer satisfaction. Freight Waves explains the biggest challenges shippers face when it comes to providing a superior customer experience, and the benefits last mile tracking can bring. In this article, we'll look at three of the most significant benefits of last-mile delivery tracking. And we'll discuss some of the other benefits, as well as why it is crucial to shippers.
End-to-end transparency allows for more flexibility. The process of last mile delivery tracking is essential for ensuring that all products are delivered on time. Without it, there is no way for customers to know when their order is in transit, which could lead to delayed deliveries and inaccurate ETAs. Furthermore, lack of visibility can lead to vehicle idling, extra fuel consumption, and even route diversions. And the final result? Transparency is critical to achieving end-to-end customer satisfaction.
Last mile tracking allows customers to know where their package is as soon as it leaves the warehouse. Customers don't have time to fret over a delayed shipment. And last-mile tracking allows retailers to deliver a better customer experience while providing a more competitive delivery experience. In today's fast-paced world, consumers have more choices than ever. They research products, compare prices, and choose the most convenient shipping methods. So it's crucial for businesses to provide a top-notch delivery experience for their customers.
Cost savings
The costs of delivery vary widely by industry and model, but there are certain universal costs that all companies must consider. For example, failed and late deliveries cost retailers almost $70 per order, and they add 4.7 days to fulfillment time. These costs are further compounded by the gap between what the customer paid and what the company actually spent on the delivery. Generally, companies bear 25 percent of the cost of delivery. Ultimately, cost savings from last mile delivery tracking will help businesses cut costs by as much as 40%.
In addition to speed, consumers also expect delivery to be as fast as possible. For example, Amazon has a Prime program for customers to get faster delivery. That means that one in five customers will either return the product or try a different item, which makes it imperative for companies to optimize their retail distribution strategy. Without a last mile tracking solution, these companies will face higher costs and unhappy customers, resulting in lower profits.
The use of software that automatically updates drivers' locations, monitoring order statuses, and reducing failed deliveries is another way to cut costs. It is difficult to manually replan routes and manage routes. Moreover, it is time-consuming to change route plans, and manually replatarding may take hours. In fact, a single delivery can take hours to resolve. Using last mile delivery tracking software can help companies avoid these problems and improve productivity by giving customers more control over when and where they want their products delivered.
As a result, last mile delivery is a significant contributor to overall supply chain costs. Last-mile delivery is an increasingly important part of ecommerce and consumer demand. Consequently, businesses cannot afford to overlook it, but they can't afford to neglect it. If you want to achieve the most profit from last mile deliveries, you must perfect your delivery process. And you must make sure that it doesn't cut into your margins.
Eco-friendliness
Greening the last mile delivers more than just environmental benefits. According to a recent World Economic Forum report, 30% of global carbon emissions are due to delivery-related activities by 2030. A company that embraces green last mile delivery practices will not only retain customers but also gain a competitive edge in today's eco-conscious marketplace. In addition to a more sustainable supply chain, eco-friendly last mile delivery solutions will save companies money and reduce their carbon footprint.
Increasing environmental awareness is driving advancements in the last mile delivery industry. With the growing concern over global warming, last-mile delivery has been making strides to become more sustainable and eco-friendly. By tracking the progress of every delivery, businesses can better plan routes and minimize their environmental impact. Taking these steps will ensure that your operations are as sustainable as possible. Here are some green last-mile delivery solutions:
Ware2Go, a UPS warehouse fulfillment company in Atlanta, has partnered with Pachama, a company that creates technology-verified marketplace for forest carbon offsets. Pachama monitors reforestation projects using AI and satellite imaging to ensure that offset projects are being implemented properly. Ware2Go is also working with Pachama to support reforestation efforts and protect old-growth forests, both of which are important to the environment.
The last mile delivery process is often a wasteful one, both for the company and the environment. Even if the company only delivers to a few key locations, it can still cause pollution. But with smart route optimization software, such a company can cut travel time and reduce their carbon footprint. The benefits of a green last-mile delivery service are plentiful. For one, it makes good business sense to be eco-conscious and reduce emissions, while also reducing costs and improving public relations.
A sustainable last-mile delivery method can dramatically reduce carbon emissions. By reducing the number of deliveries, a retailer can significantly reduce its carbon footprint and boost efficiency. This will help save money in the long run. Ultimately, it's about making informed decisions and encouraging responsible business behavior. For those who are not convinced, here's a quick primer on how last-mile delivery tracking can benefit your bottom line.
Customer experience
Shippers continue to face the challenge of managing visibility of shipments through the last mile of the delivery process. As the pace of online shopping increases, consumers expect to receive their purchases in good condition and in a timely manner. Poor last mile delivery experiences may even cause consumers to forgo making future purchases. According to a recent study, 47% of respondents would not shop at a retailer again after an awful experience. Therefore, tracking visibility through the last mile of a package delivery route is vital for a company.
Providing customers with the necessary information is an important part of the customer experience when tracking last mile delivery. Customers expect accurate ETAs and tracking information. Providing accurate information about delivery status helps to build brand loyalty and strengthen business relationships. In fact, 98% of customers would rather receive notification about delivery issues before they reach the store. However, while no company can be perfect, customers are increasingly demanding information so that they can make the right decisions about their next purchases.
Providing real-time tracking information is a key component of an extraordinary customer experience when tracking last mile delivery. Companies are increasingly giving customers the ability to track their orders and even talk to their drivers directly. Other features of last mile tracking include SMS notifications and push notifications. As consumers become more demanding, they expect delivery on the same day, so providing real-time updates on the status of their orders is vital. In fact, customer satisfaction scores are increasing because of improved real-time delivery experiences.
With the increasing demands of consumers, businesses find it increasingly difficult to deliver goods and services efficiently. Even small inefficiencies can drive up last mile delivery costs and reduce earnings. However, it is possible to reduce inefficiencies by tracking last mile delivery and make consumers happy at the same time. Whether a business is the winner in last mile delivery depends on the customer experience it provides. There are numerous advantages of tracking last mile deliveries. The best way to ensure customer satisfaction is to offer the best possible service.